1. Order Process
- Sample approval required before mass production
- Minimum Order Quantity (MOQ): 100 pieces per design
- Lead time: 25-35 days after final confirmation
2. Payment Terms
- 30% deposit to start production
- 70% balance before shipment
- Accepted methods: Bank Transfer, PayPal
3. Quality Assurance
- 3% allowance for minor defects (industry standard)
- Free remake for major defects caused by production
- Quality inspection reports provided
4. Intellectual Property
- Client owns submitted designs
- Chicupup retains right to showcase production samples (unless specified in NDA)
- Patterns developed remain our proprietary technology
5. Shipping & Returns
- Shipping costs calculated by order volume
- No returns for custom-designed items
- Damaged goods must be reported within 7 days
Applicable Law: P.R. China | Dispute Resolution: Guangzhou Courts